LEGAL & COMPLIANCE
Privacy Policy
CONTENTS
Introduction
This privacy notice applies to this website and other interactions you may have with us — including when you create an account, purchase or sign up for a course, subscribe to our newsletter, open a support ticket, or contact us by email, phone, or social media.
If you do not agree with the terms of this policy, please do not access our website or any other aspect of our services. If you have any questions about our privacy practices, please contact us via the support form on the website or email [email protected].
What Data Do We Collect?
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect and process your personal data in the following ways:
COMMUNICATION DATA
Any communication you send us — via contact forms, email, text, or social media messaging.
CUSTOMER DATA
Data relating to purchases — your name, billing address, email, phone number, and payment details.
USER DATA
How you use our website and online services, including content, courses, quizzes, and surveys you interact with.
TECHNICAL DATA
IP address, browser details, login data, page views, navigation paths, and time zone settings.
MARKETING DATA
Your preferences for receiving marketing from us and third parties, and your communication preferences.
Other Information Collected
We may collect data directly from you (e.g. by filling in forms or sending emails), automatically via cookies and similar technologies, or from third parties such as analytics providers and advertising networks.
Third party sources include analytics providers (Google), advertising networks (Facebook), payment processors (Stripe, PayPal), and publicly available sources such as the European Commission EU VAT database. Please see our Cookie Policy for more details.
Third Party Sources
We may receive personal data about you from various third parties. When a third party service is enabled, we are authorised to connect and access information in accordance with our agreement with that provider. We do not receive or store passwords for any third party services.
Sensitive Data
We do not collect any sensitive data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. We do not collect any information about criminal convictions or offences.
Where we are required to collect personal data by law and you do not provide it, we may be unable to perform our contract with you and may need to cancel a product or service. We will notify you if this applies.
How We Use Your Personal Data
We will only use your personal data when legally permitted. The most common uses are:
- •Where we need to perform the contract between us
- •Where we need to process data in accordance with your instructions
- •Where it is necessary for our legitimate interests and your rights do not override those interests
- •Where we need to comply with a legal or regulatory obligation
Generally, we do not rely on consent as a legal ground for processing, other than for sending marketing communications by email or text. You may withdraw consent to marketing at any time via the contact form or your profile privacy settings.
Legal Basis for Processing
Marketing Communication
Our lawful ground for sending marketing communications is either your consent or our legitimate interests. Under PECR, we may send you marketing if you have purchased from us or asked for information and have not opted out.
You can opt out at any time by logging into the website and adjusting your marketing preferences, following the opt-out link in any marketing email, or contacting us directly. Opting out of marketing does not affect data processed for other purposes such as purchases.
Before sharing your personal data with any third party for their own marketing, we will obtain your express consent.
Disclosures of Your Personal Data
We may share your data with the following parties:
- •Our System — for our course platform provider and data processor, under a formal data processing addendum
- •Infrastructure & hosting providers — Amazon, Sendgrid, FileStack, Vimeo, Zoom
- •Professional advisers — lawyers, bankers, auditors and insurers
- •Government bodies — where required to report processing activities
- •Business transfer parties — in the event of a sale, merger, or asset transfer
All third parties are required to respect the security of your data and treat it in accordance with the law. We only allow them to process your data for specified purposes and in accordance with our instructions.
International Transfers
Some of our third party service providers are based outside the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, including:
- •Transfers only to countries deemed adequate by the European Commission
- •Use of specific contracts or codes of conduct approved by the European Commission
- •Data processing addendums with US-based providers such as Amazon and Sendgrid
- •EU-US Privacy Shield compliance where applicable
Our platform provider is based in the UK and we have a full data processing agreement in place.
Your Rights
Under GDPR and UK data protection law, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where there is no lawful reason to retain it.
Right to Restriction
Request that we restrict processing of your data in certain circumstances.
Right to Portability
Request transfer of your data to you or a third party in a structured format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
GET IN TOUCH
Vertex Learning Solutions Ltd
Kemp House, 128 City Road, London, EC1V 2NX, United Kingdom
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Registered office
London, United Kingdom
